QUALIDADE DO DESTINO E COMPROMETIMENTO DO TURISTA EM DESTINOS TURÍSTICOS INTELIGENTES
Palavras-chave:
Gestão do Destinos Inteligentes, Inovação em Serviços, Sustentabilidade Socioambiental, Qualidade do Destino, Comprometimento do Turista
Resumo
Esta pesquisa tem como objetivo analisar a influência da Gestão do Destinos Inteligentes, Inovação em Serviços e Sustentabilidade Socioambiental na Qualidade do Destino e Comprometimento do Turista em Gestão de Destinos Inteligentes, propondo um framework. A metodologia utilizada foi uma Revisão Sistemática da Literatura e Análise de Conteúdo. Artigos foram buscados na base Scopus com termos como “Tourism” e “Smart and Destinations”, resultando em 21 trabalhos selecionados após aplicação de critérios de inclusão/exclusão. Os resultados indicam que gestão inteligente, inovação e sustentabilidade influenciam positivamente a Qualidade do Destino e o Comprometimento do Turista, com as Gerações (Baby Boomers, X, Y e Z) atuando como moderadoras. A principal contribuição acadêmica é a disponibilização de um framework proposto que supera modelos fragmentados, integrando colaboração, participação, transparência, tecnologia, comunicação e responsabilidade. Entre as contribuições práticas, voltadas às decisões gerenciais, destaca-se a identificação da necessidade de abordagens holísticas na gestão de DTI, oferecendo um modelo para gestores e sugerindo validação empírica, por meio da aplicação de um estudo quantitativo, com o uso de técnicas de Análise Multivariada de Dados como a Análise Multivariada de Dados e uso de Modelagem de Equações Estruturais, para análise das relações de influências entre os construtos.
Referências
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Aïdi, N., & Fabry, N. (2024). Beyond the certification of smart tourism destination: insights from the city of Medellín in Colombia. International Journal of Tourism Cities, 10(2), 577-603. https://doi10.1108/IJTC-03-2022-0056.
Babin, B. J., Darden, W. R., & Griffin, M. (1994). Work and/or fun: measuring hedonic and utilitarian shopping value. Journal of consumer research, 20(4), 644-656. https://doi.org/10.1086/209376
Bardin, L. (2011). Análise de conteúdo (L. A. Reto & A. Pinheiro, Trad.; 3ª ed.). Edições 70
Bagozzi, R.P., Yi and Y., 1991. Multitrait-multimethod matrices in consumer research. Journal of Consumer Research, 17(4), 426-439. https://doi.org/10.1086/208568.
Bentler, P.M., (1990). Comparative fit indexes in structural equations. Psychological Bulletin, 107(2), 238-246. https://doi.org/10.1037/0033-2909.107.2.238
Bentler, P.M., & Bonett, D.G. (1980). Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin, 88, 588-606. https://doi.org/10.1037/0033-2909.88.3.588
Boes, K; Buhalis D and Inversini, A. (2016). Smart tourism destinations : ecosystems for tourism destination competitiveness. International Journal of Tourism Cities, v.2, n.2, p. 108–124. https://doi.org/10.1108/ IJTC-12-2015-0032.
Bollen, K.A., (1989). A new incremental fit index for general structural equation models. Sociological Methods and Research, 17, 303-316. https://doi.org/10.1177/0049124189017003004
Ministério do Turismo (Brasil). (2022). Manual metodológico de implementação de DTI no Brasil. https://www.gov.br/turismo/pt-br/centrais-de-conteudo-/publicacoes/destinos-turisticos-inteligentes-dti
Buonincontri, P., & Micera, R. (2016). The experience co-creation in smart tourism destinations: a multiple case analysis of European destinations. Information Technology & Tourism, 16(3), 285-315. https:// doi10.1007/s40558-016-0060-5.
Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S., & Hofacker, C. (2019). Technological disruptions in services: lessons from tourism and hospitality. Journal of service management, 30(4), 484-506. doi10.1108/JOSM-12-2018-0398
Buhalis, D. (2020). Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article. Tourism Review, 75(1), 267-272. https://doi.org/10.1108/TR-06-2019-0258
Chen, T., & Liu, G. (2025). Global perspectives on environmental policy innovations: Driving green tourism and consumer behavior in circular economy. Journal of Environmental Management, 374, 124138. https://doi.org/10.1016/j.jenvman.2025.124138
Chourabi, H., Nam, T., Walker, S., Gil-Garcia, J.R., Mellouli, S., Nahon, K., Pardo, T.A., & Scholl, H.J. (2012). Understanding smart cities: an integrative framework. In: IEEE – 45th Hawaii International Conference on System Sciences, 2289-2297. https://doi.org/10.1109/HICSS.2012.615
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De Guimarães, J.C.F., Severo, E.A., Dorion, E.C.H., Coallier, F., & Olea, P.M. (2016). The use of organizational resources for product innovation and organizational performance: a survey of the Brazilian furniture industry. International Journal of Production Economics, 180, 135-147. https://doi10.1016/j.ijpe.2016.07.018
De Guimarães, J.C.F., Severo, E. A., Nóbrega, K. C., & Tondolo, V. A. G. (2019). Antecedents of student retention: the influence of innovation and quality of teaching in Brazilian universities. International Journal of Innovation and Learning, 26(3), 235-255. https://doi.org/10.1504/IJIL.2019.102096
De Guimarães, J.C.F., Severo, E.A., Felix Jr., L. A., Costa, W. P. L. B., & Salmoria, F. T. (2020). Governance and quality of life in smart cities: towards sustainable development goals. Journal of Cleaner Production. 253. 119926. https://doi.org/10.1016/j.jclepro.2019.119926
De Guimarães, J.C.F., Severo, E.A., Jabbour, C.J.C., De Sousa Jabbour, A.B.L., & Rosa, A.F. P. (2021). The journey towards sustainable product development: why are some manufacturing companies better than others at product innovation? Technovation, 103, 102239. https://doi.org/10.1016/j.technovation.2021.102239
De Guimarães, J. C. F., Severo, E. A., Klein, L. L., Dorion, E. C. H., & Lazzari, F. (2023). Antecedents of sustainable consumption of remanufactured products: A circular economy experiment in the Brazilian context. Journal of Cleaner Production, 385, 135571. https://doi.org/10.1016/j.jclepro.2022.135571
Femenia-Serra, F., Neuhofer, B., & Ivars-Baidal, J. A. (2019). Towards a conceptualisation of smart tourists and their role within the smart destination scenario. The Service Industries Journal, 39(2), 109-133. https://www.scopus.com/inward/record.uri?eid=2-s2.0-85051936984&doi=10.1080%2f02642069.2018.1508458&partnerID=40&md5=b0537fe0679d221563af28bdd9fa35c7
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Garcia, R., & Calantone, R. (2002). A critical look at technological innovation typology and innovativeness terminology: a literature review. Journal of Product Innovation Management: An international publication of the product development & management association, 19(2), 110-132. https://doi.org/10.1016/S0737-6782(01)00132-1
Goeltom, A. D. L., Hurriyati, R., Gaffar, V., & Wibowo, L. A. (2024). Antecedents of smart tourism destination perceived attractiveness and behavioral intention for digital natives. JPPI (Journal Penelitian Pendidikan Indonesia), 10(4), 491-497.
Gomezelj, D. O. (2016). A systematic review of research on innovation in hospitality and tourism. International journal of contemporary hospitality management, 28(3), 516-558. https://doi.org/10.1108/IJCHM-10-2014-0510
Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015). Smart tourism: foundations and developments. Electronic markets, 25, 179-188. https://doi.org/10.1007/s12525-015-0196-8.
Gusakov, A. A., Haque, A. U., & Jogia, A. V. (2020). Mechanisms to support open innovation in smart tourism destinations: Managerial perspective and implications [Mechanizmy wspierające otwarte innowacje w inteligentnych celach turystyki: Perspektywa zarządzająca i implikacje]. Polish Journal of Management Studies. https://doi.org/10.17512/pjms.2020.21.2.11
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Bagozzi, R.P., Yi and Y., 1991. Multitrait-multimethod matrices in consumer research. Journal of Consumer Research, 17(4), 426-439. https://doi.org/10.1086/208568.
Bentler, P.M., (1990). Comparative fit indexes in structural equations. Psychological Bulletin, 107(2), 238-246. https://doi.org/10.1037/0033-2909.107.2.238
Bentler, P.M., & Bonett, D.G. (1980). Significance tests and goodness of fit in the analysis of covariance structures. Psychological Bulletin, 88, 588-606. https://doi.org/10.1037/0033-2909.88.3.588
Boes, K; Buhalis D and Inversini, A. (2016). Smart tourism destinations : ecosystems for tourism destination competitiveness. International Journal of Tourism Cities, v.2, n.2, p. 108–124. https://doi.org/10.1108/ IJTC-12-2015-0032.
Bollen, K.A., (1989). A new incremental fit index for general structural equation models. Sociological Methods and Research, 17, 303-316. https://doi.org/10.1177/0049124189017003004
Ministério do Turismo (Brasil). (2022). Manual metodológico de implementação de DTI no Brasil. https://www.gov.br/turismo/pt-br/centrais-de-conteudo-/publicacoes/destinos-turisticos-inteligentes-dti
Buonincontri, P., & Micera, R. (2016). The experience co-creation in smart tourism destinations: a multiple case analysis of European destinations. Information Technology & Tourism, 16(3), 285-315. https:// doi10.1007/s40558-016-0060-5.
Buhalis, D., Harwood, T., Bogicevic, V., Viglia, G., Beldona, S., & Hofacker, C. (2019). Technological disruptions in services: lessons from tourism and hospitality. Journal of service management, 30(4), 484-506. doi10.1108/JOSM-12-2018-0398
Buhalis, D. (2020). Technology in tourism-from information communication technologies to eTourism and smart tourism towards ambient intelligence tourism: a perspective article. Tourism Review, 75(1), 267-272. https://doi.org/10.1108/TR-06-2019-0258
Chen, T., & Liu, G. (2025). Global perspectives on environmental policy innovations: Driving green tourism and consumer behavior in circular economy. Journal of Environmental Management, 374, 124138. https://doi.org/10.1016/j.jenvman.2025.124138
Chourabi, H., Nam, T., Walker, S., Gil-Garcia, J.R., Mellouli, S., Nahon, K., Pardo, T.A., & Scholl, H.J. (2012). Understanding smart cities: an integrative framework. In: IEEE – 45th Hawaii International Conference on System Sciences, 2289-2297. https://doi.org/10.1109/HICSS.2012.615
Cooper, HM (1988). Organizando sínteses de conhecimento: uma taxonomia de revisões de literatura. Conhecimento em Sociedade , 1 (1), 104–126. https://doi.org/10.1007/BF03177550
Corrêa, S. C. H., & Gosling, M. D. S. (2021). Travelers’ perception of smart tourism experiences in smart tourism destinations. Tourism Planning & Development, 18(4), 415-434. https://doi.org/10.1080/21568316.2020.1798689
De Guimarães, J.C.F., Severo, E.A., Dorion, E.C.H., Coallier, F., & Olea, P.M. (2016). The use of organizational resources for product innovation and organizational performance: a survey of the Brazilian furniture industry. International Journal of Production Economics, 180, 135-147. https://doi10.1016/j.ijpe.2016.07.018
De Guimarães, J.C.F., Severo, E. A., Nóbrega, K. C., & Tondolo, V. A. G. (2019). Antecedents of student retention: the influence of innovation and quality of teaching in Brazilian universities. International Journal of Innovation and Learning, 26(3), 235-255. https://doi.org/10.1504/IJIL.2019.102096
De Guimarães, J.C.F., Severo, E.A., Felix Jr., L. A., Costa, W. P. L. B., & Salmoria, F. T. (2020). Governance and quality of life in smart cities: towards sustainable development goals. Journal of Cleaner Production. 253. 119926. https://doi.org/10.1016/j.jclepro.2019.119926
De Guimarães, J.C.F., Severo, E.A., Jabbour, C.J.C., De Sousa Jabbour, A.B.L., & Rosa, A.F. P. (2021). The journey towards sustainable product development: why are some manufacturing companies better than others at product innovation? Technovation, 103, 102239. https://doi.org/10.1016/j.technovation.2021.102239
De Guimarães, J. C. F., Severo, E. A., Klein, L. L., Dorion, E. C. H., & Lazzari, F. (2023). Antecedents of sustainable consumption of remanufactured products: A circular economy experiment in the Brazilian context. Journal of Cleaner Production, 385, 135571. https://doi.org/10.1016/j.jclepro.2022.135571
Femenia-Serra, F., Neuhofer, B., & Ivars-Baidal, J. A. (2019). Towards a conceptualisation of smart tourists and their role within the smart destination scenario. The Service Industries Journal, 39(2), 109-133. https://www.scopus.com/inward/record.uri?eid=2-s2.0-85051936984&doi=10.1080%2f02642069.2018.1508458&partnerID=40&md5=b0537fe0679d221563af28bdd9fa35c7
Femenia-Serra, F., & Ivars-Baidal, J. A. (2021). Do smart tourism destinations really work? The case of Benidorm. Asia Pacific journal of tourism research, 26(4), 365-384. https://doi.org/10.1080/10941665.2018.1561478
Fornell, C., & Larcker, D.F. (1981). Structural equation models with unobservable variables and measurement error. Journal of Marketing Research, 17(1), 39-50. https://doi.org/10.1177/002224378101800313.
Garcia, R., & Calantone, R. (2002). A critical look at technological innovation typology and innovativeness terminology: a literature review. Journal of Product Innovation Management: An international publication of the product development & management association, 19(2), 110-132. https://doi.org/10.1016/S0737-6782(01)00132-1
Goeltom, A. D. L., Hurriyati, R., Gaffar, V., & Wibowo, L. A. (2024). Antecedents of smart tourism destination perceived attractiveness and behavioral intention for digital natives. JPPI (Journal Penelitian Pendidikan Indonesia), 10(4), 491-497.
Gomezelj, D. O. (2016). A systematic review of research on innovation in hospitality and tourism. International journal of contemporary hospitality management, 28(3), 516-558. https://doi.org/10.1108/IJCHM-10-2014-0510
Gretzel, U., Sigala, M., Xiang, Z., & Koo, C. (2015). Smart tourism: foundations and developments. Electronic markets, 25, 179-188. https://doi.org/10.1007/s12525-015-0196-8.
Gusakov, A. A., Haque, A. U., & Jogia, A. V. (2020). Mechanisms to support open innovation in smart tourism destinations: Managerial perspective and implications [Mechanizmy wspierające otwarte innowacje w inteligentnych celach turystyki: Perspektywa zarządzająca i implikacje]. Polish Journal of Management Studies. https://doi.org/10.17512/pjms.2020.21.2.11
Hair Jr. J.F., Black, W.C., Bardin, B.J. and Anderson, R.E. (2014). Multivariate data analysis: Pearson new international edition. 7ed. Pearson Education Limited, New York.
Howe, N., & Strauss, W. (1991). Generations. New York, NY: William Morrow and Company.
Ivars-Baidal, J. A., Celdrán-Bernabeu, M. A., Mazón, J. N. & Perles-Ivars, Á. F. (2017). Smart destinations and the evolution of ICTs: a new scenario for destination management?. Current Issues in Tourism, 22(13), 1581-1600. https://doi.org/10.1080/13683500.2017.1388771.
Kim, G., Duffy, L. N., & Moore, D. (2023). Importance of residents’ perception of tourists in establishing a reciprocal resident-tourist relationship: An application of tourist attractiveness. Tourism Management, 94, 104632. https://doi.org/10.1016/j.tourman.2022.104632.
Kline, R.B. (2011). Principles and practice of structural equation modeling. 3 ed. The Guilford Press. New York.
Lee, C. C., Shi, J., Zhang, H., & Wen, H. (2023). International tourism development in the digital economy era: the role of ICT services and digital finance. Kybernetes. https://doi.org/10.1108/K-08-2023-1574.
Podsakoff, P.M., Mackenzie, S.B., Lee, J., & Podsakoff, N.P. (2003). Common method biases in behavioral research: a critical review of the literature and recommended Remedies. Journal of Applied Psychology. 88(5), 879-903. https://doi.org/10.1037/0021-9010.88.5.879.
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